Cancellation, refund, and delivery policy

1. Service type and delivery

2Done does not ship physical goods. The service is delivered online at 2done.ir after account creation and sign-in. A paid plan will activate after payment confirmation according to the details shown before purchase.

2. Current payment status

Online checkout is not currently enabled, so users are not charged. Before checkout launches, this page will be completed with the gateway, price, billing period, activation timing, and exact plan conditions.

3. Cancellation

After payments launch, you may cancel the next renewal before its renewal date and keep access through the paid period. Account deletion alone is not a refund request; financial requests must be sent separately to support.

4. Refund eligibility

Requests are reviewed using the payment reference and account details. An approved amount is returned through the original payment method within seven business days; bank posting time depends on the payment network.

• A duplicate charge or successful transaction for which the plan was not activated.
• A material, verifiable failure by 2Done to provide the purchased service that is not remedied within a reasonable time.
• Any case where withdrawal or refund is required by law.

5. Non-refundable cases

A change of mind after material use of the digital service, the user’s internet or device failure, and a breach of these terms are normally not refundable unless the law or the specific plan says otherwise. This does not limit mandatory consumer rights.

6. Requests and complaints

Email support from the account address with the transaction reference, date, and issue. An initial response is sent within two business days. You retain the right to use competent official dispute channels if the matter is unresolved.